RETHINKING QUEUE MANAGEMENT
Waiting in line for long at service stations is now a daily reality for every customer and this can be very frustrating for both your employees and customers especially during peak periods at your high traffic service centers. So it is expedient that Businesses like yours begin to re-think and now focus on deliverng great customer experience putting in place a customer flow maagment tecnology that gives customers options to choose when to be in your location by booking appointmentsandwhileatthelocation are also assured they will be attended to on time irrespective of the time or day.
With Bloom, you can effectctively manage customer flows, keeping them informed about the queuing process with assurances of their priority in line respected.
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Frequently Asked Questions
How will customer register on the system?
Cutomers can take thier turns by issuing a virtual ticket or paper ticket or schedule an appointment on the mobile. They can do it by themselves or can be assisted by the concierge on site
What can customer do while they wait?
Customers will be treated to engaging contents from adverts, promotions of your prodcuts and services and even currents news and especially their queue status on the displays provided at the siting areas.
How will customer know when it is their turn?
Customers will be notified when their turn comes through the display and LED screens onsite, the virtual tickets app or by SMS or pop up notifcation to the customer phones and it will be annouced through the speaks of the screen or installed speakers for this purpose.
